We Make Returns & Exchanges Simple—Because Life’s Complicated Enough
If something isn't right with your order, we want to fix it. Here's how our return and exchange process works. When in doubt, just reach out — most things are easier to sort out over email or a quick call than they look on paper.
RETURNS
Returns — 5 Days from Delivery
We accept returns within 5 days of delivery on items that are unused, in new condition, and in their original packaging. Once we receive and inspect the item, your refund will be issued to your original payment method.
Conditions:
Item must be unused and in new condition — no scratches, dirt, hair, or signs of use
Item must be in original packaging
Return shipping is the customer's responsibility.
Restocking fees may apply depending on the product — see brand-specific details below
Not eligible for return:
Items showing pet wear including chewing, scratching, or digging
Items damaged through misuse or improper installation
Clearance or final sale items
EXCHANGES
Ordered the Wrong Size? Here's What to Do.
Size exchanges happen — especially with kennels, where getting the right fit depends on your dog's measurements and your vehicle setup. If you ordered the wrong size, contact us as soon as possible after your order arrives. The sooner you reach out, the easier it is to sort out.
To qualify for an exchange:
Contact us before returning anything — do not ship the item back without reaching out first
Kennel must be unused and in new condition
You cover return shipping costs Once we receive and confirm the item's condition, we'll ship the correct size
Not sure what size you need?
Use our sizing guide or contact us before you order — that's genuinely the best way to avoid this situation entirely.
BRAND-SPECIFIC DETAILS
A Note on Brand-Specific Return Policies
Because we work directly with manufacturers, some returns are subject to their specific terms.
RuffLand: Standard 30-day return policy applies. Items must be unused and in original condition.
Thule: Returns on Thule products require a Return Material Authorization (RMA) number before anything is shipped back. Do not send a Thule product back without contacting us first. Returns without an RMA cannot be accepted. A restocking fee may apply.
If you're not sure which policy applies to your order, just ask.
DAMAGED OR INCORRECT ITEMS
Received Something Damaged or Wrong?
If your order arrives damaged or we sent the wrong item, that's on us and we'll make it right. Contact us within 48 hours of delivery with photos and your order details and we'll get a resolution sorted quickly.
For items that arrive with a manufacturing defect, see our Warranty page — that process is handled separately.
How to Start a Return or Exchange
Find your original
purchase receipt.
Snap some photos
to show the condition of the item.
Reach out to us
with your proof of purchase and reason for return/exchange.
Send the item back
using the instructions we provide.